Online Store Return Policy
Thank you for shopping with us at INS MARKET. We want you to be fully satisfied with your purchase. If you need to return an item, please review our return policy below:
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Return Timeframe:
- Returns are accepted within 24 hours of receiving your order. After 24 hours, we are unable to process returns or exchanges.
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Eligibility for Return:
- Products must be in their original, unopened, and unused condition.
- A valid proof of purchase (order confirmation email or receipt) is required for all returns.
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Non-Returnable Items:
- Opened food, drinks, or perishable items.
- Items on sale or marked as "final sale."
- Gift cards or prepaid products.
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Refund Process:
- Refunds will be issued to the original payment method used during checkout.
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Exchanges:
- Exchanges can be made for the same item or an item of equal value, subject to product availability.
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How to Return:
- To return an item, please visit our store in person within 24 hours of receiving your order.
- Bring the item along with your proof of purchase (order confirmation email or receipt).
- Our store staff will assist you with the return process and process your refund.
Need Help?
If you have any questions or need assistance with your return, you can contact us through:
- Contact Form: Visit our website's contact page
- Instagram Message: DM us at @insmarketgbc